Cancellation Policy
Last updated: October 05, 2026 · Understanding our aggregator refund model.
1. Platform Aggregator Status
Because KashiGuide operates as an intermediary platform connecting you with independent local vendors, cancellation and refund eligibility is largely determined by the individual vendor's policy at the time of booking. KashiGuide facilitates the refund process but is not liable for vendor-withheld deposits.
2. General Booking Cancellations (Boats, Guides, Rentals)
- Up to 48 Hours Before Service: 100% refund (minus any payment gateway processing fees).
- Between 24 to 48 Hours: 50% refund.
- Less than 24 Hours: No refund, as the vendor's time and resources have already been blocked.
3. Weather & Civic Administration Cancellations
If a service (like a boat ride) is cancelled due to natural causes (heavy rain, dangerous water levels) or sudden civic administration bans (Police barricading), you will receive a 100% full refund. KashiGuide and our vendors prioritize safety above all else.
4. Digital Offerings (Astrology & AI)
Due to the instantaneous and digital nature of Jathakam reports, Muhurtham calculations, and AI tokens, all sales of digital offerings are final and non-refundable once generated.
5. Store Merchandise Returns
If you receive a damaged or incorrect physical product (Rudraksha, Murti) from a local store vendor via our platform:
- You must report the issue to care@kashiguide.com within 48 hours of delivery, including unboxing photos.
- Once the vendor verifies the defect, a replacement will be shipped or a refund issued. Returns for "change of mind" are not accepted on sanctified religious items.
6. Refund Processing Time
Approved refunds will be processed back to the original payment method (Credit Card, UPI, etc.) within 5 to 7 business days depending on your bank's processing times.